Gate Access

Safety and security are paramount in Sanctuary Cove. The road entrances to the residential areas are protected by electronic gates, monitored closed circuit TV and intercom, to prevent entry to uninvited guests. 

Residents have the ability to access the Residential Area via the following methods:

ID Access Card

Residents may purchase an ID Access Card to swipe at the intercoms for access.

Your ID Access Card also entitles you to:

• Use of the Beach Pool at the InterContinental Sanctuary Cove;
• Entry to The Sanctuary Cove International Boat Show.

Automatic Licence Plate Recognition (LPR) 

Residents may register their Licence Plate with Security by submitting a Licence Plate Recognition (LPR) Details Form. Once entered into the system, the LPR System will detect the Licence Plate when the Resident approaches the security gates. 

When approaching the security gates, please do so slowly and obey the traffic signals at the LPR Queueing Point and the LPR Reading Point.

To complete a Licence Plate Recognition (LPR) Details and Visitors Form, please click here.

Bluetooth Mobile Credential

Residents also have the option of entering the site via a Bluetooth Mobile Credential (this can be downloaded as an application on your mobile phone). The Bluetooth mobile credential may be purchased through Security Services.

Intercom Access

Residents may also simply push the intercom button and speak directly with Security for access.

Authorised guests, visitors or contractors may enter the Residential Area via one of the six entrance gates. They may be categorised as a one-off visitor, a permanent visitor or a visitor for a specified duration. 

A visitor or contractor may have the following access rights:

• Authorising Rights – Visitors or contractors listed may add persons to your authority list and give access to the site on your behalf.

• Allowed Keys – Authorised visitors or contractors may collect keys to your property from the Security Roundhouse. There is an upfront Valet Service Fee per occasion and may require additional Valet Services should an alarm require deactivation. Please refer to Valet Services. <link to Valet Services fact sheet> 

• Alarm Code – Permanent visitors or contractors may be given a unique alarm code (separate to yours) to access your property. If choosing this option, please contact Security to organise a convenient time to program the code.

• Security to access – Security can attend and let visitors or contractors into your property, and then secure it and rearm it once they leave. Note: an upfront Valet Service Fee per occasion applies. Please refer to Valet Services.

Resident’s visitors, guests or contractors may be given access via the following methods:

Resident Visitor Management System

The Visitor Management System (VMS) Portal provides Sanctuary Cove residents with access to enter visitors details directly into the access control system of the residential gates. The portal provides a secure and seamless interface for residents to authorise either one-off gate access or a visitor for a specific duration without having to phone or email Security with their visitor’s details.

Licence Plate Recognition is an integral feature of the VMS and relies on the user entering the licence plate number of their visitor’s vehicle along with their email address. Where a Licence Plate number is unavailable, the VMS Portal will generate a one-off PIN code for their visitor to enter at the gate which will be emailed directly to the visitor.

Note: Residents are required to enter their guest as either a visitor or contractor within the VMS system. Contractors are only authorised during specific hours (refer below). Residents should not enter a contractor as a personal visitor in order to bypass the approved hours of work. Visitors found in breach of the contractor by-laws will be asked to leave and return during authorised hours. 

The Resident Visitor Management System may be accessed via access.scove.com.au.

For instructions on how to register for and use the VMS System, please click here.

Automatic Number Plate Recognition (LPR) 

Residents may register the licence plate/s of their permanent visitors or contractors with Security by submitting a Licence Plate Recognition and Visitor Details Form. 

Once complete, the LPR System will detect the Licence Plate when the visitor/contractor approaches the security gates. Please ensure that your visitor/contractor approaches the security gates slowly and that they are aware that they need to obey the traffic signals at the LPR Queueing Point and the LPR Reading Point.

To complete a Licence Plate Recognition and Visitor Details Form for permanent visitors/contractors, please click here.

Intercom Access

Visitors and contractors may simply push the intercom button and speak directly with Security for site access.

Residents are required to register their visitor or contractor in advance via email to [email protected], or by contacting Security on (07) 5500 3333 – Option 2.

Contractors 

Contractors are only authorised to access the Residential Area during specific hours. This is to ensure that the quiet enjoyment of the community is maintained. 

Security will caution anyone considered a nuisance as per Residential Zone Activity By-law 5.3.

Contractor Hours of Work:  

Monday to Friday: 7:00am – 5:00pm

Saturday: 8:00am – 1.00pm (hand-held power tools only)

Sunday and Public Holidays: Not Authorised

Note: If a Resident requires a contractor to conduct emergency repairs during unauthorised hours, they must first contact Security on (07) 5500 3333 – Option 2 for approval. 

Registering as a New User to the Sanctuary Cove Resident Visitor Management System 

Users can register for access to the Sanctuary Cove Resident Visitor Management System by following the below instructions;

1. To access the Sanctuary Cove Resident Visitor Management System, enter access.scove.com.au into your web browser.
2. Select ‘NEW USERS – REGISTER’.
3. Enter your details, noting all fields are compulsory and password restrictions apply. Select ‘REGISTER’.
4. Once a registration is submitted, it will send an email to the user to confirm that the email address provided is correct. Once you confirm your account via the nominated email, Security Administration will confirm the details entered and set the users account to active. Please allow 24 hours for your account to be confirmed.
5. Once Security Administration have activated your account, you will receive an additional email advising that your access is active. Visitors can now be added. 

Adding a Visitor

Once a user has been approved for access, please follow the below instructions to add visitors;

1. Enter access.scove.com.au into your web browser to access the Sanctuary Cove Resident Visitor Management System.
2. Select ‘EXISTING USERS – LOG IN’ and enter your email address and password to access your account.
3. Select ‘ADD VISITOR’.
4. Enter your visitors’ details, noting that all fields are required.

NOTE: 

• If you do not know the Licence Plate Registration of your visitor you will need to tick the ‘ENTRY CODE REQUIRED’. 
• The email provided should be the visitors email as this is where the access notification shall be sent and any additional directions and/or access codes. If the email of the visitor is not known, the resident may send the code to themselves and then verbally advise the expected visitor.

5. Select ‘ADD’ to add your visitor.
6. The system will then send a confirmation notification to the email provided with instructions on how to access the site.

Modifying or cancelling an existing Visitor

1. Enter access.scove.com.au into your web browser to access the Sanctuary Cove Resident Visitor Management System.
2. Select ‘EXISTING USERS – LOG IN’ and enter your email and password to access your account.
3. Next to the applicable listed visitor, select ‘MODIFY’.
4. Make the required modification and select ‘APPLY’ or alternatively select ‘CANCEL’.
5. The system will send a new confirmation notification to the email provided with changes to their access or a cancellation notice if applicable.

Unable to grant Visitor access via LPR or Access Code

If a visitor cannot use the number plate or user code to gain entrance, a resident will still be able to authorise the visitor by contacting Security Services. The visitor can then gain access via the intercom manually upon arriving.  

Security Services will continue to have administration rights to the Command Centre and Visitor Management systems to create permanent visitors, visits, and carry out actions such as manually marking visitors on and offsite.

Should you have any questions relating to the Visitor Management System, please contact Security Services or visit the Security Roundhouse where we would be more than happy to assist by giving you additional information and if necessary, a demonstration.