Sanctuary Cove Community Services Limited (SCCSL) provides administration and management services to three (3) levels of Bodies Corporate within Sanctuary Cove in Queensland:
Our Privacy Policy describes how we collect, hold, use and disclose your personal information, and how we maintain the quality and security of your personal information.
Personal information is any information about you that identifies you or by which your identity is apparent or can be reasonably determined. This may involve information or opinions about you that have been obtained from a third party.
The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us. The personal information we collect about you may include:
We collect your personal information directly from you when you:
When you navigate our website, “cookies” may be stored, recording details such as your server address and website usage, including the viewed pages. These “cookies” are solely used for internal management purposes and are not employed to collect personal information. If you prefer not to allow the use of “cookies,” you can adjust your browser settings accordingly. However, it is essential to verify that this action will not impact your ability to access other websites.
SCCSL will exclusively utilise and disclose any personal information collected for the specific purpose it was provided to us or as sanctioned by law. By way of example, we use your personal information for many purposes in connection with our functions and activities, including the following purposes:
We may disclose your personal information to third parties in accordance with this Policy in circumstances where you would reasonably expect us to disclose your information. For example, we may disclose your personal information to:
SCCSL will take reasonable steps to ensure that the personal information that we hold about you is kept confidential and secure, including by:
While using our website, please acknowledge that no data transmission over the internet is completely secure, and we cannot guarantee the absolute security of any information transmitted to us online. Upon receiving your transmission, we will take all reasonable measures to ensure its security.
You have the right to request access to any personal information we have about you at any time. To initiate a request for access to your personal information, kindly reach out to our office on the details provided at the end of this Policy. If you are aware that the personal information we hold about you is no longer accurate, complete, or up-to-date, please inform us. We strive to respond to your access request within 14 days, unless the information is not readily available, such as archived data. In such cases, we will communicate the estimated time needed to retrieve the information. In the event that we provide you with personal information as a result of your request, we retain the right to charge a fee for costs incurred in retrieving and providing that information, covering aspects like photocopying, administration, and postage.
We may not always be obligated to grant you access to your personal information upon request.
Access may be refused if:
If access is denied, we will provide you with the reasons behind our decision.
In the majority of situations, it will be impractical for us to offer our services unless we have successfully identified you. However, when it is both lawful and feasible, we may provide you with the option to interact with us anonymously, should you make such a request.
Personal information is not transmitted outside Australia unless authorised by you or mandated by law.
As we consistently review our policies and procedures, it is possible that we may modify this Privacy Policy periodically. The amended terms will be applicable from the date of their implementation.
For complaints about how SCCSL handles, processes or manages your personal information, please contact our office on the details provided below. Note we may require proof of your identity and full details of your request before we can process your complaint. Please allow up 30 days for SCCSL to respond to your complaint.
If you feel that your complaint has not been adequately addressed, you have the option to escalate the matter to the Office of the Australian Information Commissioner, using the details provided below:
Office of the Australian Information Commissioner (OAIC)
GPO Box 5218, Sydney NW 2001
Email: [email protected]
If you wish to lodge a request to access your personal information or have any queries or complaints in relation to our collection, use or management of your personal information you can contact us at:
Sanctuary Cove Community Services Limited
PO Box 15, Sanctuary Cove QLD 4212
Telephone: 07 5500 3333
Email: [email protected]